Frequently Asked Questions
Below are some popular questions our customers have asked. If you have other questions,
please don't hesitate to contact us at email@example.com
All our products have been carefully chosen from reputable companies who have had their products assessed to meet UK and EU regulations. When choosing our suppliers, we have selected to work with luxurious well-known British businesses to who manufacture in the UK to ensure their factories comply with good manufacturing practice (GMP).
All our spa facial sheet masks contain potent botanical ingredients that are infused into the softest bamboo yarn, designed to balance unique skin irritations:
Hydration: Our silky-soft Hydration mask delivers an ultra-moisturising surge of fruit extracts for a dewy glow.
Tea Tree: Infused with a healthy dose of tea tree oil and naturally antiseptic ingredients, our Tea Tree masks keep skin clear and prevent clogged pores.
Collagen: We haven't cracked immortality yet, but we've got an answer for eternal youth. Our Collagen facial sheets are designed to reduce the appearance of fine lines and increase collagen production to stop the clock for your skin.
Vitamin C: Our Vitamin C facial sheet masks visibly transform your complexion by clarifying uneven skin tone and brightening discoloration.
All our products have been carefully chosen based on their cruelty-free, organic and naturally derived ingredients. However, we do advise to check each unique product ingredient personally to ensure they are suitable to your specific skin type prior to use.
We are dedicated to creating special and memorable experiences, whatever the occasion. Our spa concierge are on hand to curate and personalise your home spas and we will do all we can to accommodate any special requests. Please don't hesitate to e-mail our concierge at firstname.lastname@example.org to enhance your Bubbles & Bond experiences.
All our orders are sent tracked delivery. At check out you can choose standard delivery which is free for all UK orders, and our packages are usually delivered within 2-5 working days. Alternatively, you can elect express delivery, which is guaranteed delivery within 2 working days.
Yes, we can include two itineraries for separate individuals. Our home spa packs have been created to share individually or together & have been carefully curated to ensure you receive the full experience. If two individuals would like different home spa experiences, we can of course customise two itineraries. Contact our spa concierge via email email@example.com to organise this bespoke service when ordering.
We are currently working with our third party drivers to offer nominated delivery days. In the meantime, we are able to hold your order back for despatch to arrive as close to your chosen delivery day as possible. Contact our concierge firstname.lastname@example.org to organise a special despatch for a nominated delivery day.
Due to the nature of our product personalisations, It is sometimes not possible for us to offer refunds for cancellations made less than two to three (2-3) hours after the time of order.
If we haven't started the personalisation process, we are more than happy to look at cancelling and refunding your order. Please contact us at email@example.com to organise the cancellation of your order.
All our deliveries are sent via tracked delivery. You should have received a unique tracking link for your home spa order. If the tracking hasn't updated since you received the shipping confirmation e-mail, contact our spa concierge via the contact form or e-mail us at firstname.lastname@example.org
Due to the bespoke nature of our packages, our spa concierge have been delicately trained to ensure each unique order is checked and despatched with the specific items chosen. Each order is sent with a 'Handpicked and Personalised' note on the outer packaging. This is sent to the nominated recipient at the Shipping address. If for any reason, you believe your order is addressed incorrectly, contact our spa concierge email@example.com who will be able to assist in organising a prompt resolution.
Due to the bespoke nature of our products, and with each order carefully personalised to your requirements, we are unable to offer refunds on any home spa experiences that have been heavily customised.
If your home spa kit hasn't been personalised and you are unhappy for any reason, please contact our home spa concierge firstname.lastname@example.org within 14 days of receiving the item to organise a return.
For further information on our returns and cancellation policy, please review our terms and conditions.
We take extra precautionary measures to ensure your gift boxes arrive with care, and have carefully selected our third party couriers based on their handling of our packages. However, in some exceptional cases our parcels may be damaged in transit.
If for any reason we deliver a service or product that has not met your expectations, please contact us via our contact form or email us at email@example.com and we will be happy to investigate the situation further and resolve any issues promptly.